westgate flamingo bay resort las vegas nevada

#Westgate flamingo bay resort las vegas nevada full#

Manager Francisco was offensively unprofessional while telling us that he had no idea who his boss was, what his phone number was, where he worked, what his email was - simply because his boss had not given him his business card. Manager Francisco refused NUMEROUS requests to furnish us with his supervisor's name, email and phone number. Manager Francisco was offensive in his manner all night while treating us condescendingly as if it was us, who were difficult to satisfy.

#Westgate flamingo bay resort las vegas nevada full#

We figured that we would get a full comp for the extra trouble, then move into a new room the next morning. We refused as we were exhausted from the day of travel and simply wanted privacy. We called the office who wanted to have another late night service call. The water barely made it to the top of the jacuzzi jets, then ran completely out of water again. We were assured everything was completely repaired which is why we did not need to move rooms at that time. Then, after getting back in for the evening, we attempted to fill the tub with water so that my granddaughter could enjoy the bath and her birthday bath bombs as we promised her. This should have been the minimum offered to us. We expected a full comp, simply for the mess and stress that we had endured at the fault of the property. This absolutely destroyed the evening and Manager Francisco offered a 50% discount for the first night, which was an absolute mess. We had to dress, head for dinner and show reservations without the ability to shower after a full day of travel. Once again, we were told to wait 45 minutes for hot water. The next service call required two technicians and created a mess as we waited for privacy. While waiting, the water tank broke and the room began to flood. and we were advised to wait for 45 minutes for hot water. The first service call occurred, repairs supposedly made. After moving into the new room, and getting ready for the dinner and show, we realized that there was no hot water. We had to re-pack and move into the correct room.

We moved into the room, then realized we were given a room with 2 beds when we paid for a room with 3 beds. Upon check-in, we were given the wrong room. The jacuzzi was the attraction for her and we had decided to let her have the Master Room for the weekend. Our family was extremely excited to stay on your property and celebrate my granddaughter's 11th birthday. THIS IS THE SHORT STORY - We are long-time Las Vegans, all graduates of UNLV, who now live in San Diego and travel to Las Vegas every two months or so.

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